Plain-language summary
No Q is a carwash queue management app for carwashes.africa. We collect only the information needed to let you skip queues and manage bookings. We never sell your personal data. You can request deletion of your account at any time.
Overview
This Privacy Policy explains how No Q ("we", "our", or "us"), accessible at carwashes.africa, collects, uses, stores, and protects information about users ("you") of our web application.
By accessing or using No Q, you agree to the practices described in this policy. If you do not agree, please do not use the service.
Data we collect
We collect information in two ways: information you provide directly, and information collected automatically when you use the app.
| Category | Examples | Source |
|---|---|---|
| Account information | Name, phone number, email address, password hash | You, at registration |
| Booking data | Carwash location, vehicle type, queue position, appointment time | You, when booking |
| Vehicle information | Vehicle make, model, optional plate number | You, optionally |
| Location data | Approximate city/region (if you enable location services) | Your device, with permission |
| Usage data | Pages visited, features used, session duration, device type | Automatically |
| Communications | Messages sent to our support team | You, when contacting us |
We do not collect sensitive personal data such as national ID numbers, financial account credentials, biometrics, or health data.
How we use your data
We use the information we collect to:
- Create and manage your No Q account and bookings
- Show your position in a carwash queue and send queue-status notifications
- Connect you with carwash operators who are partners on the platform
- Improve the performance, reliability, and features of the app
- Respond to your support requests and inquiries
- Send transactional messages such as booking confirmations and reminders
- Detect and prevent fraud, abuse, or unauthorised access
- Comply with applicable legal obligations
We do not use your data for automated profiling that produces legal effects about you, nor for targeted advertising to third parties.
Sharing & disclosure
We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:
- Carwash operators: We share your booking details (name, vehicle type, appointment time) with the specific carwash you book, to fulfil the service.
- Service providers: Trusted third-party vendors (hosting, analytics, SMS gateways) who process data on our behalf under data processing agreements.
- Legal requirements: When required by law, court order, or a government authority in the applicable jurisdiction.
- Business transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred with prior notice to you.
- Safety: To protect the rights, property, or safety of No Q, our users, or the public.
Data retention
We keep your personal data for as long as your account is active or as needed to provide our services. Specifically:
- Account data is retained until you delete your account or request erasure.
- Booking history is retained for 24 months after each booking for service quality and dispute resolution purposes.
- Usage logs are anonymised after 12 months.
- Support correspondence is kept for up to 36 months.
After these periods, data is securely deleted or irreversibly anonymised.
Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your account and associated personal data at any time via our Account Deletion Portal or directly inside the app Settings.
- Port your data in a machine-readable format
- Restrict processing of your data in certain circumstances
- Object to processing based on our legitimate interests
- Withdraw consent where processing is based on your consent
To exercise your right to account deletion immediately, visit our Account Deletion Portal. For any other rights or manual data requests, contact us at the address in the Contact section. We will respond within 30 days. We may need to verify your identity before processing certain requests.
Security
We take reasonable technical and organisational measures to protect your data, including:
- HTTPS/TLS encryption for all data in transit
- Hashed storage of passwords (we never store plain-text passwords)
- Access controls limiting data access to authorised personnel only
- Regular security reviews of our infrastructure
No method of transmission or storage is 100% secure. In the event of a data breach that poses a high risk to your rights, we will notify you and the relevant authority as required by law, without undue delay.
Cookies & similar technologies
No Q uses cookies and similar local storage mechanisms for the following purposes:
| Type | Purpose | Can be disabled? |
|---|---|---|
| Essential | Keep you logged in, maintain session state | No — required to use the app |
| Analytics | Understand how the app is used to improve it | Yes — via browser settings |
| Preference | Remember your language and notification settings | Yes — clears on logout |
We do not use advertising or tracking cookies. You can manage cookie preferences through your browser settings.
Children's privacy
No Q is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.
Policy changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
- Update the "Effective date" at the top of this page
- Display a notice in the app on your next login
- Send an email notification if the change significantly affects your rights
Continued use of No Q after the effective date constitutes acceptance of the updated policy.
Contact us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, reach us through any of the following:
No Q — Privacy team
We aim to respond to all privacy inquiries within 5 business days.